(Going through return policies and shipping information can be an exercise in picquing.) Tired of inscrutable rules and fees that hit you by surprise? At Trendstorm, we believe shopping should be simple and straightforward.
This guide will explain how we at Trendstorm handle the returning process and shipping of items to you. We’ll provide all the information you need to shop worry free. Forget the guesswork – just plain facts to make your shopping fantastic.
So, now, prepare yourself to witness that: how Trendstorm loves you. We have simple rules and you always come first.
A Guide To Trendstorm’s Return Policy
Want to send something back? Here’s what you need to know. It’s all about making returns simple and transparent to you.
Eligibility for Returns
What can you return? So here are a few things to consider. We’ll explain how long you have, the condition the product should be in, and what can’t be returned.
Item Return: Items may be returned within a 30-day period. This begins the moment you receive the package.
CONDITION REQUIREMENTS: All items must be new. That is unworn, unwashed, tags still attached and with the original box or bag.
REGRETTABLE: Certain items cannot be returned. This includes swimwear, underwear, custom goods, and sale items.
Step-By-Step Instructions: The Return Process
Returning something is easy. We’ll show you how to initiate the return and ship it back to us.
To return: visit Trendstorm website; You can also contact customer service. There could even be a dedicated returns page!
Packaging Up Your Returns: If possible, use the original packaging. Ensure that the item is well-protected within so that it does not get damaged on the way back.
Return Shipping: You may receive a free return label. If not, you can also ship it yourself. In some cases, you can return it somewhere.
Refunds and Exchanges
It is vital to get your money back. We’ll mention how long it takes and if you can exchange items.
How long is the refund process: Refunds take 7-10 working days. It starts when we receive the item back.
Refund method: You’ll be refunded using the same method as your payment. You can sometimes receive store credit instead.
Exchanges (If Applicable): Need a different size or color? You could possibly swap it out. This can be to place a new order, or we may exchange it directly.
Shipping Details: How Trendstorm Gets You Your Order
Now, let’s see how you get your orders. This section is entirely focused on how Trendstorm operates, so you will know what to expect.
Shipping Options and Costs
We offer several shipping options for your order. We’ll explain to you how fast they are, and what they cost. Pick all the options that suit you best!
2-3 Days Standard Shipping: That is our basic option. It’s not as quick, but it’s less expensive. We will tell you how much it costs and who we use to ship it.
Expedited Shipping: If you want it quickly? It’s faster but also more expensive. We will post the prices and times.
Free Shipping On Orders Over: Get free shipping when you spend over a certain amount! We will tell you how much you have to pay.
Order Tracking and Delivery
Want to see where your package is? Here’s how to watch for it and what to do when it arrives.
Tracking your order: We will send you a tracking number. You can use it to track where your package is on the shipping company’s site.
Delivery Confirmation: You will know it’s there. If it hasn’t come, please let us know!
Possible Shipping Delays: Sometimes life happens. Delays can occur due to weather or other issues. If it does, we will update you.
Do international shipping (if any)
So, if you are outside the country, this is yours. We explain international orders.
Countries Served: We will let you know in which countries we ship.
International shipping fees: It costs more to ship overseas. We’ll walk you through how we do that.
Customs and Duties: Additional fees may apply once it arrives. These are taxes and duty from your country.
What to do with damaged / defective items
What if there’s something wrong with your order? Here’s how to report it to us and have it corrected. But we want you to know we are here for you.
Reporting Damaged Items
See a problem right away? Here’s what you should do if your package is damaged.
What to do now: Wait for your package to arrive. If it is damaged, please tell us immediately.
Documentation: Photograph the damage. This positions us to understand what the hell happened.
Reporting Damage to Customer Support: You can either call or email Trendstorm customer support.
Resolving Defective Items
What if something is wrong with your item? Here’s what to do with things that break soon after you own them.
Defect meaning: A defect is a broken object, wrong object or some false function.
Step 1: A few general troubleshooting steps Sometimes, it’s an easy fix.
Replace or Refund: If it breaks badly enough, we can replace it or refund your money.
COMMON QUERIES (FAQS)
Have more questions? This section addresses frequently asked questions about returns and shipping.
Common Return Questions
Here are some of the most common questions about returns, along with simple answers.
Who pays for return shipping? It depends. Sometimes, we’ll pay. Other times, you’ll have to.
How long does it take for a return to be processed? Generally, 7-10 business days.
What can’t be returned? Swimwear, underwear and custom items and sale items typically cannot be returned.
Common Shipping Questions
Got questions about shipping? Find the answers here.
How long does shipping take? This depends on the shipping method you choose. Standard is slower and expedited is faster.
Is it possible to update my shipping address after ordering? Maybe. Contact us right away. We may be able to amend it if it’s off the ship.
Do you ship to PO boxes? Sometimes. Depends on the shipping company.
Conclusion
Trendstorm wants to simplify your shopping experience. It’s easy to understand our return and shipping policies. Feel free to reach out if you have any further questions! We’re always here to help. Happy shopping!